Shipping Policy

At Jul&Mi Candles, we are committed to ensuring your orders are delivered safely and efficiently. Please read our shipping policy for detailed information.

1. Processing Time

Orders are typically processed within 2-5 working days.
Custom-made or personalized items may require additional processing time.

2. Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.
We use trusted courier services to ensure safe delivery.

3. Delivery Time

Standard delivery within the UK typically takes 2-5 working days after dispatch.
Delivery times may vary during busy periods, holidays, or due to unforeseen circumstances.

4. Tracking Information

Once your order has been dispatched, you will receive an email confirmation with tracking details (if applicable).

5. Delivery Issues

We are not responsible for delays caused by courier services or circumstances beyond our control.
If your order has not arrived within the expected timeframe, please contact us at info@julmicandles.co.uk.

6. Incorrect Address

Please ensure your shipping address is correct at checkout.
We cannot be held responsible for orders sent to incorrect addresses provided by the customer.

7. International Shipping

At this time, we only deliver within the United Kingdom.

Contact Information

If you have any questions or concerns about your order, please contact us at:
📧 info@julmicandles.co.uk