Terms & Conditions

Welcome to Jul&Mi Candles! By accessing our website and placing an order, you agree to the following terms and conditions. Please read them carefully.

 

1. General Information

• Our products are handmade, and slight variations in color, shape, or size may occur. These differences are part of the product's unique charm.

• All product descriptions and images are provided as accurately as possible; however, colors may vary slightly due to screen settings.

 

2. Orders and Payments

• All orders must be paid in full before dispatch.

• We only accept secure and verified payment methods to ensure your safety.

• Payment options include PayPal, credit cards, and other trusted payment methods.

 

3. Shipping

• We aim to dispatch orders within 2-5 working days.

• Delivery times may vary depending on your location and courier services.

• We are not responsible for delays caused by the courier or unforeseen circumstances beyond our control.

 

4. Returns and Refunds

• Please refer to our Return Policy for detailed information on returning items.

• Custom-made or personalized products are non-refundable unless they arrive damaged or faulty.

 

5. Safety Information

• Our candles are made from 100% soy wax and are designed for decorative or burning purposes.

• Never leave a burning candle unattended.

• Keep candles away from children, pets, and flammable materials.

 

6. Intellectual Property

• All content, including text, images, and product designs, is the property of Julmi Candles and may not be copied or used without our written consent.

 

7. Contact Information

For any questions or concerns, please contact us at:
📧 info@julmicandles.co.uk

By placing an order with Julmi Candles, you agree to these terms and conditions.